Difficult Conversations: How to Discuss What Matters Most

The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”_x000D_
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step…